Privacy & Policy

Thank you for using our delivery platform. We take your privacy very seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.

Collection of Information

We may collect the following types of personal information from you

• Contact information (such as name, email address, phone number, and delivery address)
• Payment information (such as credit card number)
• Order information (such as the items you order and the delivery time)
• Usage information (such as the pages you visit on our platform and the time you spend on each page)

Use of Information

We use the personal information we collect from you for the following purposes:

• To provide our delivery services to you
• To process your payment
• To communicate with you about your orders and any issues that arise
• To improve our platform and the services we offer
• To communicate with you about your orders and any issues that arise
• To improve our platform and the services we offer
• To comply with legal and regulatory requirements

Sharing of Information

We may share your personal information with the following third parties:

• Delivery partners who fulfill your orders
• Payment processors who process your payment
• Service providers who help us operate our platform (such as hosting and data analytics)
• Legal and regulatory authorities as required by law
• We do not sell or rent your personal information to any third parties.

Protection of Information

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data (such as payment information)
• Regular security assessments and updates
• Access controls to limit employee access to personal information
• Data backup and disaster recovery procedures

Parcel Contents and Liability

At Fishfee, we facilitate the delivery of parcels from customers to recipients. It is important to clarify our position regarding the contents of the parcels and the responsibility associated with their legality.

• Contents and Liability:
  • The contents of the parcels being delivered through our platform are the sole responsibility of the customers who send them.
  • Fishfee does not have control over the items or their legality, and we do not actively inspect or verify the contents of the parcels.
  • We explicitly state that we shall not be held liable for any illegal contents of the parcels or any legal consequences arising from them.
• Driver Responsibility:
  • The drivers who undertake the delivery of parcels are independent contractors responsible for transporting the parcels from the customers to the recipients.
  • It is the driver's responsibility to ensure they are not carrying or delivering any illegal items as defined by the applicable laws and regulations.
• Reporting:
  • We encourage our customers to report any concerns or incidents related to the contents of the parcels during the delivery process. Reports can be made through our customer support channels.
  • We will review and investigate any reported incidents as appropriate, but the resolution of such matters may fall under the jurisdiction of the relevant authorities.
• Legal Compliance:
  • Fishfee expects all customers to comply with the laws and regulations governing the transportation and shipment of items.
  • We also expect drivers to exercise due diligence in assessing the parcels they are assigned to deliver and report any suspicions of illegal contents to the appropriate authorities if necessary.

Access

You can request access to the personal information we have collected about you.

Correction

You can request that we correct any inaccurate or incomplete personal information.

Deletion

You can request that we delete your personal information, subject to certain exceptions.

Objection

You can object to our processing of your personal information, subject to certain exceptions.

Portability

You can request that we provide you with a copy of your personal information in a structured, machine-readable format.

Contact us

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at [contact information]. We will do our best to address your concerns.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our platform or by sending you an email or other notification. Your continued use of our platform after any such changes constitutes your acceptance of the updated Privacy Policy.